Shipping Policy
We aim to deliver your order quickly and safely.
Processing Time
Orders are processed within 1–2 business days after payment is confirmed.
Delivery Time
- Local (Malaysia): 3–7 business days depending on courier service.
Shipping Fees
- Local orders: Flat rate or free shipping above a certain purchase amount stated
Order Tracking
Once your order has shipped, you’ll receive a tracking number by email or WhatsApp so you can follow your parcel’s journey.
Delays
We do our best to deliver on time, but please note that courier delays, customs clearance, or unforeseen events may affect delivery schedules.
Damaged or Lost Packages
If your package arrives damaged or doesn’t arrive at all, contact us immediately at hello@cendurry.com or WhatsApp (+60199569492). We’ll work with the courier to resolve the issue.
Questions
We’re here to help. Reach us anytime at hello@cendurry.com or WhatsApp (+60199569492).
Return Policy
We want you to enjoy your purchase. If something isn’t right, we’ll do our best to make it easy for you.
Return Window
You have 7 days from the date of delivery to request a return.
Eligibility
Items must be unused, with tags, and in their original packaging. Please keep your receipt or order confirmation.
How to Start a Return
Just contact us at hello@cendurry.com or WhatsApp (+60199569492). Once your request is approved, we’ll share simple instructions on how and where to send your package.
Return Shipping
Customers cover the cost of return delivery unless the item is defective or incorrect.
Damages and Issues
Please check your order when it arrives. If it’s defective, damaged, or the wrong item, let us know right away so we can fix the problem quickly.
Exceptions
We cannot accept returns on sale items or gift cards.
Exchanges
The quickest way to get the item you want is to return the one you have. Once your return is approved, you can place a new order.
Refunds
After we receive and inspect your return, we’ll let you know if it’s approved. Approved refunds will be issued as a gift card within 10 business days. If more than 15 business days have passed since approval and you haven’t received your refund, please contact us.
Questions
We’re here to help. Reach us anytime at hello@cendurry.com or WhatsApp (+60199569492).